Shipping & Delivery Policy

Effective Date: 18/01/2021

Company: ERP Hubspot Technologies Private Limited

At ERP Hubspot Technologies Private Limited, we specialize in delivering high-quality products and solutions for the hospital and education sectors. Our offerings include medical equipment, educational kits, ERP software, and e-learning platforms. This Shipping and Delivery Policy defines how orders for both physical products and digital solutions are processed, shipped, and delivered. By purchasing our products or services, you agree to the conditions outlined below.

Order Processing

Physical Products: Orders for medical devices, hospital equipment, or educational kits are processed within 2–3 business days of payment confirmation.
Digital Products: Software licenses, ERP modules, and e-learning content are activated instantly or within 24 hours of successful payment.
In case of stock unavailability, technical issues, or special customization requirements, the customer will be notified promptly.

Shipping & Delivery Timelines

Domestic deliveries of physical products take 5–7 business days, depending on the destination.
International deliveries may take 10–15 business days, subject to customs clearance and local regulations.
Customized equipment or large bulk orders may require extended timelines, which will be shared during order confirmation.

Shipping Charges

Shipping charges are calculated at checkout based on product weight, dimensions, and delivery location.
For bulk hospital or educational equipment, freight or special handling charges may apply.
Promotional offers may include free shipping for select categories or locations.

Delivery of Digital Products

ERP software, hospital management systems, and e-learning platforms are delivered electronically to the registered email ID.
Login credentials, license keys, and activation details are shared via secure email communication.
Customers must provide accurate contact details to ensure seamless activation and support.

Order Tracking

Physical products are shipped with tracking numbers, which will be shared via email or SMS once dispatched.
Digital product deliveries can be tracked through the ERP Hubspot client portal or via order confirmation email.

International Shipping & Customs

For international hospital equipment and education product deliveries, customers are responsible for paying applicable customs duties, import taxes, and compliance fees.
ERP Hubspot will provide all necessary documentation (invoices, packing lists, certificates) to assist with customs clearance.

Delays & Force Majeure

While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as natural disasters, strikes, pandemics, regulatory checks, or courier-related issues. ERP Hubspot will keep customers updated in such cases.